Refund Policy Welcome, Survivor of the Shadow War. In the dark world of Shadow War: Idle RPG Survival, every choice matters — from the gear you equip to the allies you summon. We strive to provide a fair and transparent system for all your digital purchases. This Refund Policy explains when refunds may be granted and the procedures involved. 1. Non-Refundable Nature of Digital Goods All purchases of digital products, including in-game currency, character unlocks, equipment bundles, skill upgrades, and premium passes, are considered final and non-refundable once the transaction is completed and the content is delivered or accessed. By confirming your purchase, you accept that access to the goods is immediate and irrevocable. 2. Refund Eligibility Criteria Refunds will only be considered under exceptional circumstances: Duplicate payments caused by technical errors or system glitches Payment confirmed but purchased items not delivered Unauthorized transactions due to compromised accounts (with valid proof) Purchase of wrong or incorrect items not activated or used Verified technical issues that prevent access to content Refund requests must be made within 7 days of purchase. 3. Cases Not Eligible for Refund Refunds will not be provided for: Change of mind or accidental purchases after delivery Dissatisfaction with gameplay, item performance, or random loot results Device compatibility or network issues unrelated to our servers Account suspensions or bans due to violations of the game’s Terms of Service 4. Third-Party Platform Purchases If your purchase was made through platforms such as Google Play, Apple App Store, Steam, or others, their respective refund policies apply. Please contact the platform’s support team directly for assistance. 5. Subscription and Recurring Payments Subscriptions, season passes, or recurring content bundles are billed in advance. You may cancel subscriptions to prevent future charges. No partial refunds will be given for unused subscription time. Benefits remain active until the end of the current paid period. 6. Chargebacks and Payment Disputes Initiating chargebacks without prior contact with support may result in: Suspension or permanent ban of your account Revocation of purchased content or currency Restrictions on future purchases Legal action in cases of fraud We encourage players to reach out to support before disputing payments. 7. How to Request a Refund To request a refund, please contact our support team with: Your account ID and player information Purchase details including date, amount, and platform Proof of payment (receipt, transaction ID) Detailed explanation of the issue Our support team will respond within 3–5 business days. 8. Compliance with Consumer Rights We comply with consumer protection laws applicable in your region, including those in the EU, UK, Canada, Australia, and others. Where local laws provide additional rights, those will take precedence. 9. Final Statement In Shadow War: Idle RPG Survival, every digital purchase shapes your journey in the shadows. We urge you to review all purchases carefully before confirming. Once delivered, digital goods become an integral part of your survival arsenal and cannot be revoked.